SECTION A – Return Policy

1. If the product is returned within 30 days from the invoice date and is in saleable (marketable) condition, along with the original invoice, the Company will process the refund after deducting a nominal handling charge of up to 5% of the invoice value.

2. If the product is returned within 30 days in saleable condition but without the original invoice, the Company reserves the right to deduct applicable taxes (including GST) along with handling charges before processing the refund.

3. If the product is returned within 30 days but is not in saleable condition (i.e., opened, used, or damaged), the refund amount will be determined after inspection by the Company’s authorized returns team. The final decision regarding the refund value shall be binding.

Definitions:

• “Saleable / Marketable Condition” refers to products that are unused, unopened, and in original sealed packaging.
• “Non-saleable / Unmarketable Condition” refers to products that have been opened, used, or have broken seals.

Exchange Policy

Customers / Independent Distributors may request an exchange within 30 days from the invoice date, subject to the following conditions:

• A duly filled Product Return Form must be submitted
• Copy of the purchase invoice must be provided
• Products must be returned in original packaging and condition
• Exchange products must be of equal or higher value than the original purchase

The Company reserves the right to approve or reject exchange requests after verification.

Refund Process

Upon receipt of returned products, the Company will:

• Inspect the product condition
• Notify the Customer / Independent Distributor regarding approval or rejection
• Process the refund as per applicable conditions under Section A Approved refunds will be credited within a reasonable period (generally 7–15 working days) through one of the following modes:
• Original payment method
• Bank account provided by the customer

The Company retains full discretion in selecting the refund mode. No cash refunds will be issued under any circumstances.

Shipping Costs

• Customers / Independent Distributors are responsible for return shipping charges
• Shipping fees are non-refundable
• In exceptional cases where shipping is initially borne by the Company, return shipping costs may be deducted from the refund amount

Cancellation Policy

Cancellation by the Company:

The Company reserves the right to cancel any order at its sole discretion due to reasons including but not limited to product unavailability, incorrect pricing, or incomplete information. In such cases, any payment received will be refunded through appropriate channels.

Cancellation by Customer / Independent Distributor:

Requests for order cancellation will be considered only if the order has not yet been processed or dispatched. Once processed, cancellation requests may not be accepted. The Company’s decision in this regard shall be final and binding.

Adjustment of Benefits

If any incentives, bonuses, or promotional benefits have been availed against a product that is later returned or cancelled, the Company reserves the right to:

• Recover such benefits directly, or
• Adjust the same against any refund payable

Important Notes

1. Products must be returned either personally or via courier to the Company’s designated office.

2. The return period is calculated from the invoice date to the date of receipt at the Company’s office.

3. Product condition will be assessed by the Company’s authorized personnel.

4. This policy does not apply to opened literature materials, training kits, or promotional items.

5. Returned quantity must not exceed the quantity mentioned in the original invoice.

6. Business Volume (BV) or any performance-based value associated with returned products will be adjusted in the respective payout cycle.

7. If excess commission or incentives have been paid, the same shall be recoverable from the distributor.

8. Certain products may have additional return conditions depending on category, which will be communicated at the time of purchase or published on the Company’s official platform.